ISO 10000+ STANDARDS
Quality Management, Customer Satisfaction, Measurement, Process Control & Specialized Requirements
The ISO 10000+ range contains a diverse collection of international standards addressing specific aspects of quality management, customer satisfaction, measurement management, quality planning, project management, configuration management, organizational quality culture, competence and people development. The range also extends into specialized technical and sector-related standards, including consumer product safety, medical-device requirements, sterilization, measurement and other areas. Many standards in this numerical range are intended as guidance or technical requirements rather than standalone certification standards, so the applicable conformity-assessment route must be considered for each individual standard. CERTIFYiso therefore distinguishes clearly between standards for which third-party certification may be offered and those for which an independent assessment, verification or other conformity-assessment service is more appropriate.
What Are ISO 10000+ Standards?
The ISO 10000+ range should be viewed as a numerical collection of ISO standards, rather than a single management-system family equivalent to the ISO 9000 family. It includes standards developed to address specific quality-management practices as well as standards dealing with measurement, consumer safety, medical devices, sterilization and other technical subjects. The quality-management standards in the lower part of the range are particularly closely associated with the supporting technologies of the ISO 9000 family, including customer satisfaction, quality plans, project quality, configuration management and measurement management. Because the range covers different types of documents, there is no single certification route applicable to every ISO 10000+ standard.
MAJOR AREAS COVERED
Customer Satisfaction & Customer Experience
The ISO 10000 series includes several standards addressing customer satisfaction and related processes. These include guidance on codes of conduct, complaints handling, external dispute resolution, and monitoring and measurement of customer satisfaction. (ISO)
ISO 10001:2018
Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations
ISO 10002:2018
Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
ISO 10003:2018
Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations
ISO 10004:2018
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Where CERTIFYiso offers an assessment against such criteria, the resulting certificate should use the assessment/conformance wording previously established, rather than representing the document as certification to the guidance standard itself.
Quality Planning, Projects & Configuration
Several standards in the ISO 10000 range provide supporting guidance for organizations implementing and operating quality-management systems.
ISO 10005:2018
Quality management — Guidelines for quality plans ISO 10005 provides guidance on establishing, reviewing, accepting, applying and revising quality plans. It can help organizations translate quality-management requirements into planned controls for specific products, projects, processes or contracts.
CERTIFYiso Route: Independent Assessment, where an applicable assessment scheme is established.
ISO 10006:2017
Quality management — Guidelines for quality management in projects ISO 10006 provides guidance on applying quality management principles to projects, enabling organizations to meet project objectives and stakeholder expectations.
CERTIFYiso Route: Independent Assessment, where an applicable assessment scheme is established
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