Refund and Cancellation Policy

Last Updated: September 2026

At CERTIFYiso, we aim to provide professional and clearly defined certification, assessment and verification services. This policy explains our general approach to cancellations, rescheduling and refunds.

 

1. Cancellation by the Client

Clients may request cancellation of a service by contacting CERTIFYiso through the official communication channels.

Cancellation requests should be submitted as early as possible. Any applicable cancellation charges or refund will depend on the stage of the agreed service and any costs already incurred.

 

2. Rescheduling

Where possible, clients may request to reschedule an agreed assessment, audit or service.

Rescheduling is subject to assessor availability, agreed timelines and any costs already committed. CERTIFYiso will communicate the revised arrangements with the client.

 

3. Refunds

Where a refund is applicable, the amount will be determined based on:

• The service already provided
• Work completed by CERTIFYiso
• Administrative or other costs incurred
• The terms agreed with the client

Refunds, where approved, will be processed using the applicable payment method or another mutually agreed method.

 

4. Services Already Commenced

Once certification, assessment, verification or related professional services have commenced, a full refund may not be available.

Any refund will be considered based on the work completed and the applicable terms agreed with the client.

 

5. Cancellation by CERTIFYiso

CERTIFYiso may cancel or postpone a scheduled service where circumstances make it necessary, including assessor availability, operational requirements, force majeure events or other circumstances beyond reasonable control.

Where appropriate, CERTIFYiso will offer an alternative date or discuss the applicable refund arrangements with the client.

 

6. Non-Refundable Costs

Certain costs may be non-refundable where they have already been incurred or committed in connection with the requested service.

Any such costs will be communicated to the client where applicable.

 

7. How to Request a Cancellation or Refund

To request a cancellation, rescheduling or refund, please contact:

CERTIFYiso
Email: [Insert Official Email Address]
Phone: [Insert Official Phone Number]

Please include your organisation name, service details and reason for the request.

 

8. Changes to This Policy

CERTIFYiso may update this Refund and Cancellation Policy from time to time. Any revised version will be published on this page with the updated date.